JackpotCity.com Online Casino

Who Owns Us

JackpotCity.com Online Casino is part of Belle Rock Entertainment - a super-group of online gaming brands, comprising five online casinos, a bingo room and a live online poker room.

Carmen Media Group Limited is a company incorporated and based in Gibraltar. The Carmen Media Group is a global gaming and entertainment group formed in 2002 out of the Demmy Group of companies.

Its wholly owned subsidiary, Tower Rock Ltd is a company incorporated and based in Gibraltar and licensed by the Gibraltar Government to operate casinos and multiplayer poker in the online domain.

JackpotCity.com, as part of Belle Rock Entertainment, is operated by Tower Rock Limited. We are proud to operate under one of the very few licenses granted by the Government of Gibraltar.
To find out more about our gaming licenses, please click here.

Carmen Media Group and Tower Rock’s commitment to its customers is to consistently deliver a great entertaining gaming experience, supported by the most exciting promotions within the security of the fairest and highest regulated environment.

Our Promise

Powered by Microgaming

We use software created and powered by Microgaming Systems, the world leader in gaming software. Microgaming is consistently voted 'Best of Online Gaming' by publications such as Gambling Online Magazine, Gaming Express and Casino Player magazines. Its leadership position enables it to continually break new ground with original, monthly new game releases and state-of-the art technology. By partnering with Microgaming we can deliver the best online casino games available to you!

Safe, Secure and Fair

Your credit card details are 100% safe with JackpotCity.com! We know what it feels like to give someone your credit card details and then worry if these details are safe. That’s why we’ve taken every care to ensure that your details are fully encrypted, even to our own staff members. We have also partnered with a world-renowned e-cash partner, Datacash Ltd, who have been processing payments since 1997.

Datacash also have a top-notch Fraud Department skilled at using the latest credit card control measures to ensure confidentiality of your personal details. Also, before any credit card transactions can take place, you will need to supply your Real Account number and password. This means that nobody but you can transact with your card! Other details are also requested in order to deposit credits into your account. A record of every transaction you make is kept and is available for you to review, so should the need for a complete paper audit arise, the information is readily available.

Jackpotcity.com will never compromise the privacy that you are due by selling or trading your personal contact details outside of the Belle Rock Entertainment group of companies, of which JackpotCity.com Online Casino is a proud member.

You are safe with JackpotCity.com!

JackpotCity.com Online Casino has been awarded the eCOGRA Seal of Approval. eCOGRA (eCommerce and Online Gaming Regulation and Assurance) is an independent organization based in the United Kingdom, devoted to improving and ensuring the integrity and security of online gambling.

Super Fast Cashouts

We will go out of our way to ensure that your winnings are paid to you as quickly as possible. Most withdrawals are available within 48 hours, depending on the banking option you’ve chosen. Our VIP clients may request faster clearance of their funds. Remember, if you choose to cash out your request is held in a pending state. If you choose to, you can reverse this and play with these funds without making an additional deposit.

Fair Game Play

We employ card-shuffling and randomization techniques to ensure fair game play. This means that each time a player wagers on a game, the software uses a Random Number Generator to randomly produce the gaming results. Thanks to the Random Number Generator, there is no way we can predict or control what your next wager will result in, or change the results to favor the house.

Our PlayCheck service has been put in place to allow you to check and review all your game play activity. You can view your transactions, including funding and withdrawing money from your online casino account by making use of our Transaction History facility. Everything’s 100% transparent!

All payout percentages are reviewed by independent auditors, and with an average 97.48% payout ratio, you can expect better returns than those from a land-based casino. These reviews are available for you to read here.

Licensed and Legitimate

JackpotCity.com Online Casino is licensed by the Government of Gibraltar under the provisions of the Gaming Ordinance for the purposes of operating an online casino, and as such, operate under the strict guidelines of our rarely-awarded license. This Gibraltar License is highly sought-after, as the stringent due diligence carried out on both the company and the directors guarantees the safest gaming environment available.

To find out more about our gaming licenses, please click here

JackpotCity.com Online Casino is committed to being the very best online entertainment group in the world. This means doing everything possible to give our players an enjoyable, responsible and safe gaming experience. JackpotCity.com Online Casino fully supports responsible gaming and to ensure that you continue to enjoy safe and manageable play, please bear the following in mind:

• Gambling should be seen as entertainment and not as a means to make money;
• Keep track of the time and money you spend while gambling.

We have also implemented the following strict rules to ensure a responsible gaming environment:

If you are worried about your gaming behavior, please take our self-assessment test

Playing with us is restricted to persons over the age of 18, or the legal age of majority in their jurisdiction, whichever is greater
In order to ensure child safety on the Internet, JackpotCity Online Casino encourages its Players to make use of filtering software to prevent minors from accessing certain online material.

If you are concerned about your gambling behavior, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.
You could consider one of the following options:

• A minimum seven (7) day cooling off period
• A minimum six (6) month self-exclusion period

Players also have the option of adjusting their maximum deposit limits at any time.

To change your deposit limits or to request exclusion, please contact our 24/7 Support Team.

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Our History

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